Refund policy
Return, Replacement & Cancellation Policy
If you receive a damaged product, we will provide a replacement. If the same product is not available, we will offer you a coupon to purchase any other product from us. However, we do not offer exchange or refund for non-defective products or for other reasons.
Once a product is received in good condition, we cannot accept returns or replacements for personal preferences, sizing issues, or non-suitability.
No Return / No Exchange Conditions
We do not accept returns or exchanges for the following:
- Items that feel too heavy or appear bigger/smaller than expected
- Size issues
- Bent earring stems (intentionally done to prevent breakage)
- Loose beads or stones that can be fixed easily with glue
- Natural irregularities in handmade or hand-set jewellery
Note: Strictly no refunds are provided, and all courier charges must be paid by the customer.
Wrong Product & Damage Claim Policy
To process any transit damage, wrong product, or loss claim, the following is mandatory within 24 hours of delivery:
- A 360° continuous unboxing video showing the full package and issue
- Clear photos of the damage
Claims without proper proof cannot be processed.
Replacement for Transit Damaged Products
We offer replacement only for items damaged during transit.
Process
- Report the issue within 24 hours with video and photos to:
Email: anil.jain033@gmail.com
Contact: 9945224342 - After approval:
- If pickup is available, we will arrange it
- Otherwise, you may need to self-ship the product
- Ensure the product is packed properly in original packaging
- Once received and inspected, approval or rejection will be notified.
If approved, refund/replacement will be processed within 2–8 working days.
Cancellation Policy
- Orders once confirmed cannot be cancelled
- Delays due to courier, weather, or logistics issues do not qualify for cancellation